Q.
(a) Elaborate on a company's total promotion mix for communicating customer value. (15 marks)
(b) Elaborate the promotion mix that is used in the promotion of a property product. (10 marks)
(25 marks, 2015 Q6)
(27.09.2015)
A.
(a) Regarding promotion mix for communicating value, similar question was asked in:
2014 Q6a - promotional tools to communicate customer values and to build customer relationships.
(b) Promotional Mix in property promotion. Quite similar question was asked in:
2014 Q6b - explain the factors that may affect the design of the promotion mix.
Promotion mix is part of the marketing mix. This is a more specific set of approaches for selling the property product. It is like how to say the words used in selling the product, rather than what are the pricing, who to sell to.
It is more like what are the tools to use example, use of display signboards, advertisement in cinema, etc.
An explanation is provided below from "What Is the Difference Between a Marketing Mix & a Promotional Mix?" by Lanee' Blunt, Demand Media.
Marketing Mix
The marketing mix is a planned mix of activities. The ingredients in the marketing mix are product, place, price and promotion. It is a combination of elements that you will use to market your product. Marketers use the marketing mix to create a value for their product. The four elements of the marketing mix (4 Ps) are used and adjusted until the marketer gets the results that he wants. For example, pricing decisions are exercised in the form of cash discounts that convince customers to buy.
Marketing Mix’s Focus
The marketing mix has four elements which allow you to control your product; they are product, price, place and promotion. Each element is analyzed so that you can achieve success in the marketplace. The product is analyzed for its ability to perform better than your competition. For example, quality and safety can be used as a benefit. Price includes decisions you would make to price your product competitively. Place includes the distribution decision -- for example, how to reach your customers in a particular geographic location. Promotion decisions are strategies that you will use to get more customers, such as coupons and sales.
Promotion Mix
The promotional mix is the coordination of marketing activities which includes publicity, sales promotion, advertising, direct marketing and personal selling. It is a coordination of activities that you will perform to directly interact with your customers. For example giving sales presentations helps you to interact with the customers one on one to answer their questions and demonstrate your product.
Promotional Mix’s Focus
The promotional mix’s goal is to inform, persuade and remind your customer about your product or service. The promotional mix uses advertising, which is a paid form of non-personal presentation. Personal selling is used either by phone or face to face to the prospect, for example, to address your customers' concerns and answer their questions directly. Public relations are firms communicating with their customers, employees and stockholders. It is important that a business have a solid reputation with customers. For example, one way firms communicate is by sending out newsletters or press releases. Sales promotion includes inducements with the purpose of encouraging customers to buy, such as cents off coupons. Merchandising is used in the store to stimulate sales. Examples include displays, signs and posters.
Ref:
Lanee' Blunt. What Is the Difference Between a Marketing Mix & a Promotional Mix? Demand Media, available at
http://smallbusiness.chron.com/difference-between-marketing-mix-promotional-mix-24142.html
Earlier posts.